Terms of service

Last updated: 18 October 2026

Who we are

This website is run by Sophie DeVooght, trading as The Pencil Workshop. Email: hello@thepencilworkshop.com. Our full address is on our Contact information page.

Your order

When you place an order we'll email you to confirm we've received it. Our contract with you starts when we confirm it. If we can't accept an order, we'll tell you and won't charge you, or will refund you in full.

Personalisation

• We stamp exactly the text you enter, including spelling, capitals and spacing. Please check it carefully.
• Each item is foil-stamped by hand, so small variations in position and foil are part of its character.
• Colours on screen may look slightly different from the real pencil.
• We may refuse text that is offensive, uses someone else's trade mark, or that we can't fit or stamp clearly. If so, we'll contact you, and you can change it or have a full refund.
• If you give us someone else's name (for example a child or a class), you confirm you're allowed to share it with us for this purpose.

Prices and payment

Prices are in pounds sterling. We're not VAT registered, so no VAT is added. Delivery costs are shown at checkout. If a price is clearly wrong because of an error, we'll contact you before going ahead.

Pre-orders and delivery

Pre-orders ship on or before 1 December 2026, or can be collected from our hut. See our Shipping policy for details.

Returns and your rights

See our Refund policy. Nothing in these terms affects your legal rights as a consumer.

Our responsibility

If we break these terms, we're responsible for loss you suffer that was a foreseeable result of that, up to the value of your order. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.