Shipping policy

Last updated: 19 October 2026

When your order ships

Everything is made to order. Pre-orders ship on or before 1 December 2026. We’ll email you when your order is on its way.

Delivery

• Orders under £25: £4.50
• Orders of £25 or more: free

We post with Royal Mail to addresses in England, Scotland and Wales. We don’t currently deliver to Northern Ireland or outside the UK. Please check your delivery address at checkout, as we can’t redirect a parcel once it’s posted.

Free collection from our hut

Choose collection at checkout and pick up your order from Hut 5, next to the Christmas tree, at the Folkestone Festive Marketplace on the Harbour Arm (Harbour Approach Road, Folkestone CT20 1QH). The hut opens from 14 November: Fridays and Saturdays 11am–7pm, Sundays 11am–6pm, plus every day in the final week before Christmas.

We’ll email you when your order is ready. Please bring your order number. Uncollected orders are held until 24 December.

Missing parcels

Please allow 10 working days after dispatch before reporting a parcel missing, and let us know within 30 days of dispatch at hello@thepencilworkshop.com.

Contact

Questions about delivery or collection? Email us at hello@thepencilworkshop.com.