Everything you need to know about ordering, personalising, delivery and visiting our hut. Can't find your answer? Email us at hello@thepencilworkshop.com.
Orders and delivery
When will my order arrive?
Everything is made to order. Pre-orders ship on or before 1 December 2026, and we'll email you when your order is on its way.
How much is delivery?
Delivery is £4.50 on orders under £25, and free on orders of £25 or more. We post with Royal Mail.
Where do you deliver?
We deliver to addresses in England, Scotland and Wales. We don't currently deliver to Northern Ireland or outside the UK.
Can I collect my order instead?
Yes, collection is free. Choose collection at checkout and pick up your order from our hut on the Harbour Arm. We'll email you when it's ready. Please bring your order number. Uncollected orders are held until 24 December.
Our hut on the Harbour Arm
Where can I find you in person?
Hut 5, next to the Christmas tree, at the Folkestone Festive Marketplace on the Harbour Arm (Harbour Approach Road, Folkestone CT20 1QH).
When are you open?
We open for the first time on the light switch-on evening, Friday 13 November, from 4pm to 8pm. After that:
- Fridays and Saturdays: 11am to 7pm
- Sundays: 11am to 6pm
- Monday 21 to Thursday 24 December: 11am to 6pm
Personalisation
What can you stamp?
Capital letters A to Z, numbers, spaces, ♥ and ★. Each pencil fits up to 25 characters, including spaces. Names on gift box notebooks can be up to 12 letters.
What colour is the foil?
Our pencils are stamped in gold. Class sets and whole-school sets can be stamped in gold or black.
Do the pencils come sharpened?
Yes, we sharpen every pencil by hand. If you'd rather sharpen them yourself, choose unsharpened when you personalise.
Please check your spelling
We stamp exactly what you type, so please check names carefully before you order. Each pencil is stamped by hand, so small variations in position and foil are part of its character.
Gift boxes
What's inside a gift box?
Each box lists its contents on its product page, including which items are personalised. Every box is curated and packed by hand, so colours and designs vary a little. If an item is unavailable, we'll replace it with one of equal or greater value.
Do you sell gift cards?
Yes. Gift cards are sent by email on the day you choose, and can be spent on anything in our shop.
Schools and groups
Can you make pencils for a whole class?
Yes. A class set of 30 pencils is £29, with your class name on every pencil or a different name on each one. Left-handed pupils get their pencil stamped the other way round.
What about a whole school?
Our whole-school rainbow set gives every pupil a named pencil in their year group's colour, with your school name on the other side. Up to 30 pupils per year group, with delivery included.
What is Pencils for Good?
Schools, charities and community groups can have their own page on our shop. Share it with your supporters, and 10% of everything they buy goes back to you. Find out more.
Changes and returns
Can I change or cancel my order?
Email us as soon as you can. If we haven't started stamping your order, we'll cancel it and refund you in full. Once stamping has started, we can't cancel it.
Can I return a personalised item?
Personalised items are made just for you, so they can't be returned if you change your mind. If the stamping doesn't match what you typed, or an item arrives faulty or damaged, email us within 30 days with your order number and a photo, and we'll remake it or refund you.
What about items that aren't personalised?
You can cancel within 14 days of receiving them. Please email us before sending anything back. See our refund policy for the details.